How to Troubleshoot Zoom Error Code 10004

The COVID-19 pandemic has made all of us familiar with Zoom. It served as one of the most popular social platforms to connect people throughout the world. Being used excessively for video conferencing and online meetings, it made a great deal for everyone. However, when installing Zoom, most people come across the error code 10004.

Similar to other technical issues, this error can be frustrating for users. In this article, we have covered different solutions that may help people to troubleshoot this error. But before we proceed, let us go through a detailed introduction to the Zoom app.

Introduction to Zoom

Zoom serves as a highly recognized video conferencing app with more than 300 million online meeting participants worldwide. It owns more than 500 million downloads and over 500K business customers. Because it is a popular tool for social networking, many people use it for remote working and distance learning.

However, being a software makes it prone to errors. As per reports, it majorly comes across the error code 10004. But, what does this error mean?

What Is The Error Code 10004 In Zoom?

The error 10004 is linked to zoom updates and probably occurs when the app is unable to connect with its servers. It occurs as a question that pops up and prevents users from participating in a meeting or joining a call. The issue is set to occur on multiple operating systems, including the Mac OS and Windows.  

After a detailed analysis, experts have come across reasons that may lead to this type of error.

Why Does The Zoom 10004 Error Code Occur?

Below, we have listed the common causes behind the 10004 error.

• Firewall Restrictions

The different firewall restrictions on a user’s computer can keep Zoom from connecting to its server, which may result in the error message 10004.

• Connectivity Problems

An unstable or slower internet connection is the most common cause of the Zoom 10004 error.

• Server Issues

Many users also come across the error code 10004 when the Zoom server is down or it is under maintenance.

• Outdated Version

Also known as the auto-update client error is the situation when the Zoom app is unable to automatically update itself to the latest version.

How to Fix the Zoom Error Code 10004?

Before you proceed to any solutions to resolve the 10004 error, it is better to perform a few steps.

• Immediately terminate all background applications that may be concurrently running in your system.
• Deactivate or stop any antivirus software in your system temporarily.
• Disconnect your router from its power source for a short duration and power it again.

Now, move forward to the following solutions:

1.    Update Zoom Client

Always make sure that you are using the latest version of the Zoom app. For every Zoom client, users can check for updates through the following steps,

• Open your Zoom app
• Click on the user profile icon
• Select The option to check for updates
• Update your Zoom client if an update is available

Also, you can install the latest version of Zoom by visiting the platform’s official website.

2.    Analyze Server Status

Before proceeding with any error fixtures, experts recommend users check for the status of Zoom. It is important to make sure that all the services of the app are functioning properly. To do so, follow the below steps,

• On your browser, access the status page on Zoom's official website.
• Select the option ‘All Systems Operational Messages’ to know about any ongoing operations like maintenance or updates.

As soon as the system gets back into operation, you can check its status and server connectivity by trying to join a meeting or call. It will help you to verify whether the error has been resolved or not.

3.    Disable Firewall

Another way to keep away from the error code 10004, is to disable your firewall or whitelist Zoom. It will prevent Zoom from being blocked and let the app allow for automatic updates or downloads. You can follow the below steps for firewall reconfiguration,

• Open the control panel on your PC.
• Click on the option Windows Firewall
• Select the option allow an app through Windows Firewall.
• Click on settings to change it.
• Now, search for the Zoom app in the list and select the check boxes under private and public options.
• Click OK to confirm.

4.    Delete Zoom Cache

By constantly using the Zoom app, your phone can build more cache, which leads to errors and performance issues. You can always clear the cache on your device and update the app for the best results. Try the following steps to do so,

• Open the Zoom app.
• Click on your profile picture.
• Select the option Settings
• Locate the option Zoom apps and select it.
• Click on the clear button.

A popup message will appear asking for your permission to clear local app data and cookies.

• Select the option clear.

5.    Reinstall Zoom

The last option is to reinstall your Zoom app. in case any of the above-mentioned solutions do not resolve the 10004 error code, you can uninstall the app. Installing Zoom again will remove any corrupted files that may cause the error while including all the necessary features and components of the app.

Always make sure to download the Zoom app from its official website. Once you have installed it, launch Zoom and check if the error code 10004 has been resolved or not.

The Takeaway

In 2022, Zoom generated an expected revenue of $4.3 billion with over 7% increase per year. Since its extensive use throughout the pandemic, the app has become extremely popular all over the world. Because most people have encountered the error code 10004, it is better to keep these solutions in mind to resolve the error whenever it occurs.