REVISION POLICY

The allotted number of revisions is based on your selected package and you can demand as
much revisions as stated in your package details. We focus on providing the best services to
our customers and will continue revising until your needs is met. You are not liable to pay
additional price if the design concepts are not changed. You will have your revised design in
48 hours.

Any changes/revisions requested after the logo designs are finalized will be treated as a new
order and charged separately.

REFUND POLICY

YDL refund policy will be nil if;

  • You have chosen a special package.
  • The primary design concept has been approved.
  •  You have demanded revisions.
  •  The cancellation has been made due to reasons non-related to the company.
  •  The company has not been contacted for more than 2 weeks of project.
  • Company’s policies, or policy, have been violated.
  •  Other company or designer has been approached for the same project.
  •  The creative brief is lacking in required information.
  •  A complete design change has been demanded.
  • The claim has crossed the given ‘request for refund’ time span.
  •  The business is closing or changing name or business.
  •  Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that
    do not pertain to the service will not be subject to refund under any circumstances.
  • If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, refund will only be applicable on that particular service and ‘not’ the entire bundle.
  • The client will not be entitled to any refunds after 15 days, from the date of purchase.
  • Services including but not limited to Social Media, SEO, Domain Registration and Web
    Hosting are not entitled to refunds under any circumstances.
  •  In case of websites, refunds will not be entertained once the client has approved the
    design and the website is sent for development.

Note: YourDigiLab holds all rights to reject any project or cancel the contract whenever it
deems necessary. After the refund, you will not have any rights to use the designs for any
purpose; they will be the sole property of YourDigiLab. The company will be the rightful
owner of the designs.

CLAIM YOUR REFUND

To have your refund, follow the following steps:

You can claim your refund by:

  •  Dialing our Number +1 716 427 8196
  •  Live Chat. Click here to start chat now
  • Sending us an Email. support@yourdigilab.com

As soon as we receive your refund request, we will respond to it at our earliest, once the
required analysis is completed we will initiate the process.

After you have received your refund, you will not have any rights to any designs submitted by
YourDigiLab, the information will be submitted the Copyright Acquisition of the Government
Copyright Agencies to maintain legality.

QUALITY ASSURANCE POLICY

We do our best to meet your requirements and our designers do their best to fulfill your
expectations.

We believe in providing best designs and each of our designs is well researched and well
crafted.

100% SATISFACTION GUARANTEE

  •  Our unlimited revisions policy is to make sure that you are 100% satisfied.
  • We aim at exceeding your expectations and strive to accomplish it.
  •  We do not stop our revisions until you are completely satisfied with your design
    (number of revisions will be according to your package).

DELIVERY POLICY

The complete order will be sent to the mentioned account on the date stated on Order
Confirmation as well as a confirmation email will also be sent.

 

    •  The turnaround time will be according to the package, the minimum time required is 2
      business days.
    •  In case of urgent order, contact our customer support team.

RECORD MAINTENANCE

YourDigiLab keeps the records of finalised designs so that in case of any misplaced order,
you will be provided the exact file.

CUSTOMER SUPPORT

Our customer support is present 24/7 to answer all of your concerns and queries, our team
will answer your concerns anytime and every time.

COMMUNICATION POLICY

  •  YourDigiLab will not be responsible for any communication done via any other
    platform than “….@Yourdigilab.com” or any numbers not provided by us or given on
    our official website. We hold full responsibility for any information held or shared
    through our parent company.
  •  We are not responsible for any damages caused due to other contact details not
    provided by us.
  •  We take full responsibility of all the information provided through our official domains.